Contact us
Questions, problems, ideas for new features — we read every message.
Email support
Tradeino.support@gmail.comWe usually reply within 1–2 working days.
To help us help you faster, include
- The email you sign in with (never send your password).
- Which tab you were on — Dashboard, Journal, Psychology, Eval Costs or Lot Size.
- What you expected and what happened instead.
- A screenshot if you can. Please blur account numbers and balances first.
- For import problems: the first few lines of the CSV file (with account numbers removed).
Before you write
Many answers are on the Help page — for example how to download the Tradovate CSV, why times can look shifted, or how to find contract specs in MetaTrader.